Our Quality Policy as the Management of Balçova Termal Otel;
- To provide our guests with healthy, true, trustable, complete and on time service, in compliance with EU standards.
- Integrate Management System and fulfilling legal obligations.
- Constantly improving our physical quality and quality of service.
- To use sources of our firm in a suitable and effective manner.
- Protecting the environment by preventing pollution.
- Providing healthy and secure environment to all of our shareholders with occupational health and safety awareness in mind.
- To serve with the teamwork understanding that targets staff satisfaction.
- To consult the union in corporate management.
- To maintain our status as the “industry leader” by making a difference in our country, in the field of “Spa Cure Hotel” management.